ENQUIRIES
Please fill out the form below as best you can & submit... Note we have ‘from’ prices listed on the home page, please check these & your budget before submitting.
Important Information:
We only make to order, currently no stock items are for sale.
If you want to refer to a certain post from our IG or FB pages, please reference the date it was posted & what the item was in the details section below.
If you need help selecting timbers or finishes you are welcome to request an appointment to view our samples at our workshop in Henley Beach.
Our showroom is available to view by appointment only, to book a visit please fill out the form & request this in the Additional Info field.
All our pieces are made from Solid Timber… It is beautiful & incredibly strong, but please understand it is a natural product.
Natural timber will always have variations in Colour, Tones, Grains, Texture & natural imperfections like Gum Veins, Knots, Borer Holes, and Checking (surface cracks). We use our decade of experience & highest quality tools to create beautiful pieces that last a lifetime, but with respect that there is no ‘perfect’ or expectation of ‘perfect’ when using a natural material. Please only enquiry or place an order with this in mind.
If you are ordering on behalf of a someone eg. An interior designer ordering for a client, it is your responsibility your client is aware & understands all of the information provide on this page, prior to placing an order.
Timber Selections & Finishes:
We have a set selection of Timbers & Finishes to choose from, we do not match stains to samples provided by clients.
Timber & Finish Selections have a flat rate cost on all items in our range. Prices for selections on custom projects may vary.
Turnaround Time:
General turnaround time is 10-12 weeks… With some flexibility on urgent jobs.
Payment:
All projects require a 50% deposit to book into our schedule. This will be sent as an invoice when you agree to go ahead. Balance payment is required on completion, prior to delivery, installation or shipping. Deposits are non-refundable & we do not accept returns, please make sure you are confident & happy before going ahead with your piece.
If you experience building or other delays & wish us to store your items, we can do so free of charge, providing the Balance Payment is made within 7 days of being invoiced.
If the Balance Payment has not been made within 7 days, a storage fee of $110.00 Inc Gst per week will be charged & need to be paid along with the balance before your items can be released.
All items remain property of Timberwolf Design until Full Payment has been received.
Delivery & Freight:
We ship Australia-wide. Orders in Adelaide Metro will be delivered by us. All other deliveries are made using rural & interstate Furniture Removalists. The Removalists wrap our pieces carefully in packing blankets, loaded & unloaded by hand, to your door, freighted in a sealed & secure Removalist truck.